Bookings are subject to the following terms and conditions as agreed to at the time of booking. The contract is subject to English Law.
Lenks Escapes, trading as lenkspropertyinvesting.co.uk, hereinafter called “Agency”, act only as agents for (i) the owners of the accommodation (“the Owner”) or (ii) other agencies who themselves act as agents for the Owner. In all circumstances the Contract of Letting is between the guest (“Guest”) and the Owner.
The Owner is solely responsible for providing the accommodation and for the safety of all Guests and/or his/her invitees (jointly known as “Guests”). The Agency accepts no responsibility for personal injury to, or death of, any Guests, or loss of or consequential loss or damage to their property, or for other matters over which the Agency has no control, except to the extent such personal injury or death is caused by the negligence or wilful default of the Agent.
This agreement is made on the basis that the property (“Property”) is to be occupied by the Guests for a holiday as mentioned in the Housing Act 1988 Schedule 1 paragraph 9 and the Guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and that no statutory periodic tenancy will arise when it ends.
A contract between you and the owners will come into existence when payment is received and your booking accepted by us the Agency issuing you the Guests a confirmation of booking for the holiday dates shown in the rental agreement. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your deposit is processed. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking. The party leader must be at least 18 years of age at the time of booking and prior to arrival We must be provided with a list containing the names, ages, Postcodes and contact details of all guests.
A deposit of 50% of the holiday price is payable at the time of booking. Bookings made less than 60 days before your arrival date must be paid in full at the time of booking. The balance must be paid so as to arrive no later than 60 days before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the Guests will remain liable to pay the balance of the rent.
Bookings placed before 26th February 2021 are covered under a different set of Terms and Conditions that are available by emailing info@lenkspropertyinvestning.co.uk if these apply to your booking.
For Bookings placed post on or after 31st January 2023 these new Terms and Conditions apply to cancellations.
If your booking has to be cancelled because our Lenks Escapes is put under Government Restrictions and has to close and the period of closure covers Your booking You will be refunded in full.
In the event that Your given address is put into Local/Regional Lockdown, rendering You unable to travel, and the period of restriction covers your booking You will be refunded in full.
If your booking has to be cancelled because Lenks Escapes has to close through Force Majeure, meaning any of the following circumstances which may hinder or prevent the performance by us of the Contract, including but not limited to:
(a) acts of God, flood, drought, earthquake or other natural disaster;
(b) epidemic or pandemic;
(c) terrorist attack, civil war, civil commotion or riots, war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, or breaking off of diplomatic relations;
(d) nuclear, chemical or biological contamination or sonic boom;
(e) any law or any action taken by a government or public authority, including without limitation imposing a restriction, prohibition, or failing to grant a necessary licence or consent;
(f) collapse of buildings, fire, explosion or accident;
(g) non-performance by our suppliers or contractors; and
(i) failure of utility service, and the period of closure covers Your booking You will be refunded in full.
Customer inability (or the inability of any, some or all of Your intended party) or disinclination to travel to and stay with Lenks Escapes for any reason.
This includes – but is not limited to – illness (including Covid), a requirement or recommendation to self-isolate or quarantine, shielding, a call to jury duty, military service, incarceration, change in personal or work circumstances, family emergencies, travel delays, vehicle breakdown, and delays with public transport. These remain at Your risk and do not give rise to a right to cancel or to receive a refund unless We re-let the property, other than according to the sliding scale below.
You are strongly recommended to take out UK travel insurance to cover these eventualities. If you choose not to take out UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation.
Covid is now a known risk and it is possible for you to insure your holiday against it. This can include the customer or any of the party having Covid, the customer or any of the party having to isolate or quarantine, or you wishing to shield any Members of the party.
Cancellations must be notified to Lenks Escapes by phone and email and once received in writing we will confirm the cancellation request.
Cancellation fees are based on the number of days before the start date of your trip that we receive your notice to cancel (or on which you are deemed to have cancelled). Charges are as follows:
> 28 days = Full Refund
21 to 27 days = 5% of total cost
14 to 20 days = 40% of total cost
7 to 13 days = 75% of total cost
3 to 6 days = 90% of total cost
< 3 days = 100% of total cost
On receipt of a cancellation request, the above information states the amount that the Customer remains liable for at that point in time. Lenks Escapes will then use reasonable endeavours to obtain a replacement booking. In the event that Lenks Escapes is successful in obtaining a replacement booking, Lenks Escapes will refund to the Customer the total amount paid by the Customer for the booking less an admin fee of £50 and less the difference in price between the Customers’ booking and the replacement booking if one is made.
For example: A £1000 booking, fully paid, cancelled and re-let for £900, means that the original Customer will be refunded as follows, £1000 – 5% booking fee equals £950, – £100 rebooking shortfall, = Refund of £850.
Lenks Escapes strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
For bookings made via third parties, the cancellation terms of the operator apply.
Unless we say otherwise in these booking conditions, unfortunately we or the owner or service provider will not be legally responsible either jointly or individually for any compensation if we or they are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we or they could not, even with all due care, avoid, including: strike, lock-out or labour dispute; natural disaster; acts of terrorism, war, riot or civil commotion; malicious damage; keeping to any law or governmental order, rule, regulation or direction including advice from the foreign office to leave or avoid a certain country; accident; breakdown of equipment or machinery; insolvency or bankruptcy of an owner; fire, flood, snow or storm; difficulty or increased cost in getting workers, goods or transport; and other circumstances affecting the supply of the arrangements.
If only one person in your party needs to cancel, this will not normally affect the total cost of your booking unless you cancel any travel arrangements or extra services which are charged on a ‘per person’ basis. In these instances, the owner may provide a refund of any per person charges remaining after taking off any applicable cancellation charges.
Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday in this circumstance. Our liability for cancellation will be limited to payments made to us.
The number of persons using the accommodation at any time must not exceed the amount stated as the maximum occupancy of each individual property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
Group bookings such as stag/ hen parties are not allowed. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
Certain properties marketed by the Agent require that a security deposit is paid in respect of the contents and general condition of the Property. Should this deposit be required the monies shall be held by the Agent until such a time (usually 7 days after completion of the Holiday) as the Agent or Owner has inspected the Property. The balance will then be returned to the Guest (less any deductions). A copy of the Agent’s security deposit policy document shall be made available at the Agent’s registered office or supplied to the Guest upon written request.
The owner reserves the right to make a charge to cover additional cleaning costs if Guests leave the property in an unacceptable condition.
Responsible Travel
Guests must inform Lenks Escapes if they have displayed any symptoms in the 14 days prior to their arrival or if they have been contacted by Track and Trace. Guests must not travel in this event.
Registration Systems
The Government guidelines state: “the opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace. To assist with this service Lenks Escapes will be keeping a temporary record of customers and visitors for 21 days and assist NHS Test and Trace with requests for that data if needed. Guests will be required to provide their Name, Address, Telephone Number and Email Address. This shall be used for no other purpose other than to assist with Track and Trace.
Adherence to Latest Government Guidelines
Guest parties should be of no more than one household until 17th May 2021 at the earliest (you cannot use a childcare bubble to mix with another household for reasons other than for childcare). The number of households who can stay in self-catering accommodation is subject to the periodic reviews as informed by the science and public health evidence. The criteria set for each phase of the roadmap to recovery must be met. Guests found to be in breach of this will be asked to vacate the property immediately and will forfeit their deposit.
It is the responsibility of guests to ensure they are following social distancing guidelines as well as practicing good hand hygiene in particular when returning to the property from outdoors, as well as after using the toilet, coughing or sneezing.
Suspected COVID Cases and Guest Self-Isolation
If a guest presents themselves with symptoms of COVID-19 or is asymptomatic but declares the need to self-isolate, they should be advised to self-isolate according to current government guidance. If a guest is displaying signs of the Covid-19 virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have Covid-19, they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely.
If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection.
If you are unwell and cannot return home, you will be expected to pay all costs to your accommodation provider.
Once the guest has returned to their main residence, they should continue to follow the government guidance on self-isolation, household isolation and social distancing. This will apply to all guests that were present in the property. If the guest has acute symptoms, has breathing difficulties, or their life is at potential risk, seek medical help immediately.
Every effort is made to ensure our online prices are accurate. If a genuine mistake is made with a room rate we pledge to contact you within 48 hours to inform you of the correct price where you will be given the option to proceed or cancel the booking (with no penalty). Whilst this eventuality is highly unlikely to happen, please understand that on rare occasions errors may occur.
All prices quoted include VAT where applicable at current rates.
Due to the unique nature of the properties advertised on our website the Agent is unable to guarantee that they are suitable for disabled access. The Guest is therefore advised to request an access statement or enquire with the Agency as to the suitability of the property prior to booking.
Bookings cannot be accepted from persons under eighteen years of age.
The owner reserves the right to refuse a booking without giving any reason.
We or our representative reserve the right to enter our properties at any time to undertake essential maintenance or for inspection purposes.
In the event that the Property becomes unavailable for reasons beyond the control of the Agent, the Agent will make every effort to find a suitable alternative property for the Holiday Period, but otherwise the Holiday Rental and any other sums paid by the Guest will be refunded. The Guest will have no further claim against the Owner or the Agent.
Bookings normally commence at 3pm unless otherwise agreed and guests are required to vacate the property by 10am on the day of departure unless stated otherwise. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
By booking via the Agency, you consent to receive our email newsletter. If you wish to unsubscribe from the newsletter you can do so at any time by emailing us.
The Booking Conditions will apply to all confirmed bookings.
These Website Booking Conditions supersede all previous editions.
The Agency may as part of a booking introduce Guests to the goods and/or services of third parties. The Agency shall not be treated as an agent for any such third parties, and any contract for the supply of such goods and/or services shall be between the provider and the Guests.
All electronic data transferred pursuant to these terms and conditions remains the property of the Agency or their agents and may not be replicated in part or whole without the Agency’s prior written permission. Electronic data will not be preserved indefinitely by the Agency.
No pets are permitted in the Property except where the Property description allows a particular type of pet at the Property; or an assistance dog is required by a Guest or a member of the Guest’s party, and this has been communicated to the Agent at the time of booking or immediately thereafter if such booking was made online. In such circumstances, the assistance dog’s identification book must be presented to the Agent upon request.
Under no circumstances should the number of such pets exceed that which has been permitted by the Agent or Property.
A fee of £25 (specified at the time of booking) per pet will be payable in respect of each week or part week occupation. Pets are not allowed on the furniture or in any bedrooms within the Property. Further restrictions may apply, please contact the Agent to discuss. Pets must: (a) not be left alone at the Property at any time; (b) be house trained; and (c) be at least 6 months old.
The Guest is responsible for cleaning up after their pet and removing as much pet hair as possible from the Property by the end of the Holiday.
If in the reasonable opinion of the Agent the Property requires additional cleaning following a pet’s stay (including but not limited to removal of pet hairs and carpet cleaning), this will be charged to the Guest. Guests are advised that even where the Property does not accept pets, it cannot be guaranteed that the Property has not had animals in it in the past.
Smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you. In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify the owner in full for any loss that they may incur as a result.
Guests acknowledge that some of the properties may have inherent dangers including unfenced swimming pools, dry stone walls, un-gated access to roads, staircases, unfenced drops etc. Guests acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and neither Lenks Escapes nor the Owners accept any liability for accidents causing death, sickness or bodily harm howsoever caused. The Agency and Owners deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non – therapeutic drugs. The limitation of liability for any claim against the Agency and the Owners of the property for whatsoever cause is limited to the total amount of rental paid to the Agency by the Guests.
We have compiled the information on our website _________________________ (“the Website”) as accurately as possible at the time of going to press. However, facilities may be altered or withdrawn for reasons outside the Agency’s control, in which case we cannot accept responsibility. We make every effort to ensure that the property details supplied to us by the Owners are accurately reproduced. Mistakes may occur from time to time, and confirmation should be requested prior to booking. Guests accept that minor differences between text/photograph/illustrations on the Website and the actual property may arise. We cannot accept responsibility should the property not conform to the Guests standards. If a facility is particularly important to you, please check with us prior to your booking.
All properties are privately owned by our owners and we expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own property.
Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found. Guests are liable for the full cost of any damage caused to or within the Property during the Holiday. By accepting this agreement Guests agree that the Agency may take a payment in respect of any damage from the Tenant’s credit or debit card up to the value of the damage caused.
Guests are reminded to please lock the doors and close the windows when the property is left unoccupied. If your property has an alarm please remember to set this when the property is unoccupied.
Guests shall keep the Property and all furniture, fixtures, fittings and effects in or on the Property in the same state as found on arrival. Guests are reminded to leave the Property in the same state of cleanliness and general order in which it was found.
Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement including if new locks are required to be fitted will be charged to the guests.
Guests may in no circumstance re-let or sublet the property, even free of charge.
The Free Wi-Fi internet connection is available (at no extra cost) subject to technical availability. It may not be available 24 hours a day and is provided for pleasure not for business purposes.
The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
Neither the Owner nor the Agency accepts responsibility for work taking place outside the boundary of a Property, or for noise or nuisance resulting from third party activity over which the Owner or the Agency has no control.
All inventory must remain in the property as found on arrival and not be taken to another property.
Children under 18 must be supervised by their parents/guardians at all times.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Any problem or complaint which the guests may have concerning their holiday must be immediately reported directly to the Agency or Property Manager within 24 hours of discovering an issue with accompanying evidence such as photographs and we will endeavour to put matters right. Any complaints reported after the Guests have returned from holiday will not be considered by the owner.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
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